🚚 Shipping & Delivery Policy — GIG (Green India Global)
We aim to deliver your GIG Alkaline Water Ionizer and accessories quickly and safely. Please review our shipping terms, delivery timelines, charges and tracking procedures below.
📦 Shipping Regions
We currently ship across India. For large commercial or bulk orders outside major service zones, please contact our sales team for availability and lead times.
🕒 Delivery Timelines
- 📍 Metro Cities: 2–4 business days from dispatch
- 📍 Tier 2 Cities: 3–6 business days from dispatch
- 📍 Remote Areas: 6–12 business days from dispatch
Dispatch time: Orders are usually processed within 1–2 business days after payment verification. Custom, bulk or pre-order items may have longer lead times — we will notify you at checkout.
💸 Shipping Charges & Free Delivery
Standard shipping charges apply based on weight and destination. Free standard shipping may be available for orders above a specified cart value — applicable offers will show at checkout.
📦 Packaging & Handling
All GIG products are securely packaged using protective materials to prevent damage during transit. Commercial units and fragile parts may ship with additional packaging or pallets as needed.
🔍 Order Tracking
After dispatch, you will receive an email and WhatsApp message containing the courier name and tracking number. Track your order via the courier website or your account’s “Orders” page.
👉 Track Order (replace link with your order-tracking URL)
💳 Payment & COD
We accept secure online payments (UPI, Cards, Netbanking, Wallets). Cash on Delivery (COD) is available for selected pin codes and products — COD charges may apply.
↩️ Returns During Delivery
Inspect the package at delivery. If packaging is damaged or the product appears tampered, you may refuse delivery and contact our support team immediately. Please retain the courier receipt and photos of the package for faster resolution.
📦 Returns & Replacements (Post-Delivery)
For defective, damaged, or incorrect products received, please follow our Returns & Replacements policy: Email support@gigalkaline.com within 24–48 hours of delivery with order number, photos, and issue description. Our team will guide you through the return pickup or replacement process.
⚠️ Delivery Delays
Occasionally deliveries may be delayed due to courier issues, weather, public holidays, or unforeseen logistics events. We will notify you if a delay is expected and provide revised delivery estimates.
📦 Bulk & Commercial Orders
Bulk, commercial or institutional orders may require longer lead times, special packing, or freight forwarding. Contact our sales team for quotes, shipping options, and timelines.
🔒 International Shipping
International shipping is available on request for specific products. Duties, taxes and customs clearance are the responsibility of the recipient. Contact info@gigalkaline.com for inquiries and pricing.
📞 Contact for Shipping Queries
For any shipping or delivery questions, please reach out to our support team: 📧 support@gigalkaline.com | 📞 +91 9990814657 | 💬 WhatsApp
Note: This Shipping & Delivery Policy is subject to change. Any updates will be posted on this page and communicated via email for existing orders.