🔒 Privacy Policy — GIG (Green India Global)
Green India Global ("GIG", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights relating to that information.
1. Information We Collect
We collect information you provide directly and information collected automatically:
- Contact & Account Information: name, email address, phone number, shipping/billing address, company name (for dealers/distributors).
- Transactional Data: order details, invoices, payment confirmations, warranty and service records.
- Support & Communications: messages, support tickets, demo booking details, call logs (where applicable).
- Technical & Usage Data: IP address, device/browser type, pages visited, referrer, cookies, and analytics data.
- Optional: photographs or documents you upload for warranty, service, or dealership verification.
2. How We Use Your Data
We use personal data to:
- Process and fulfil orders, deliveries, and returns.
- Provide installation, warranty registration, maintenance and after-sales support.
- Respond to enquiries, demo requests, dealership and career applications.
- Send transactional messages, service reminders, and important product updates.
- Improve our website, products, and customer experience using analytics.
- Protect our business by preventing fraud and enforcing our Terms & Conditions.
3. Legal Basis & Consent
Where required, we rely on your consent to process certain data (newsletters, marketing). For order processing, support, and contract performance, processing is necessary to fulfil our contractual obligations to you.
4. Sharing & Disclosure
We may share personal data with:
- Courier partners and logistics providers to deliver orders.
- Payment gateways and banks to process payments.
- Authorized service centers and technicians for installation and repairs.
- Third-party service providers (analytics, email, CRM) who process data on our behalf under contract.
- If required by law or to protect our rights, we may disclose data to government or legal authorities.
5. Cookies & Tracking
Our website uses cookies and similar technologies to remember preferences, enable site functionality, and collect analytics. You can control cookie settings via your browser; disabling certain cookies may affect site functionality.
6. Data Retention
We retain personal data only as long as necessary for the purposes described (order fulfilment, warranty, legal compliance). Retention periods vary by data type; transactional records and warranty information are kept for business and statutory requirements.
7. Data Security
We implement reasonable technical and organisational measures to protect personal data (encryption, access controls, secure backups). No internet transmission is completely secure — if you suspect a breach, contact us immediately.
8. Your Rights
Depending on local law, you may have rights including access, correction, deletion, objection to processing, and data portability. To exercise your rights or ask questions, contact our Data Protection team using the details below.
9. Children
Our products and services are intended for adults. We do not knowingly collect personal data from children under 13 (or the applicable age in your country). If you believe we have data of a child, please contact us to request removal.
10. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites — review their privacy notices before sharing personal information.
11. International Transfers
Personal data may be transferred to service providers or partners located outside India. We take steps to ensure adequate safeguards for such transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will be posted on this page with the effective date. Continued use of our services after changes indicates acceptance.
13. Contact Us
For privacy questions, data requests, or to exercise your rights, contact:
GIG – Green India Global
📧 info@gigalkaline.com
📞 +91 99908 14657
📍 #31-13-1166, 13/1, Arundelpet, Guntur, Andhra Pradesh – 522002
Note: This Privacy Policy is intended to inform users of our data practices and does not constitute legal advice. For specific legal obligations (e.g., India’s data protection rules or international compliance), consult with legal counsel.