FAQs

1. What is an Alkaline Water Ionizer?

An ionizer applies safe electrolysis to produce alkaline (higher pH) drinking water and a separate acidic stream for cleaning. It improves hydration and balances pH compared to untreated tap water.

2. How does GIG ionizer differ from an RO system?

RO (Reverse Osmosis) removes most minerals; GIG ionizers filter impurities while retaining beneficial minerals and then adjust pH through ionization.

3. Are GIG ionizers safe to use every day?

Yes — GIG systems are engineered to meet safety standards. Drink water according to your personal needs and consult a healthcare professional for specific medical advice.

4. What pH levels can GIG ionizers produce?

Most GIG models provide multiple pH settings across a range (typically mildly acidic to alkaline). Exact pH ranges vary by model; check the product spec sheet.

5. What is ORP and why does it matter?

ORP (Oxidation Reduction Potential) indicates antioxidant capacity. A negative ORP suggests antioxidant potential in the water — GIG ionizers produce water with lower (negative) ORP values.

6. Do GIG ionizers remove contaminants?

Yes — GIG units include multi-stage filtration (sediment, activated carbon, membrane/UF where applicable) to reduce chlorine, sediments, and common contaminants while preserving minerals.

7. How often should I change the filter?

Filter life depends on usage and water quality. Typical recommendations: domestic 6–12 months, commercial 3–6 months. Follow the model-specific indicator and our guidance.

8. Do your units have a filter life indicator?

Many GIG models include a smart filter-life indicator that alerts you when replacement is needed for consistent performance.

9. Is installation included with purchase?

Standard home purchases include optional fitted installation packages. Check the product offer or contact our service team for installation options and charges.

10. How long does installation take?

Typical on-site installation takes 45–90 minutes depending on plumbing and site conditions.

11. Can GIG be installed under the sink?

Yes. Most models support under-sink and countertop installation. Choose the model best suited to your kitchen layout.

12. Do technicians handle plumbing changes?

Yes — certified GIG technicians perform required plumbing connections using food-grade hoses and fittings as part of the installation service.

13. What warranty comes with GIG products?

Standard warranty details vary by model (commonly 1 year). Extended warranties and AMC plans are available; register your product to activate warranty benefits.

14. How do I register my warranty?

Register via Email (warranty@greenindiaglobal.in), WhatsApp (+91 99908 14657) or the warranty registration page. Keep invoice and serial number handy.

15. What voids the warranty?

Unauthorized repairs, use of non-genuine parts/filters, physical damage, and misuse typically void warranty coverage. Refer to warranty terms for full exclusions.

16. Can I order replacement filters online?

Yes. Order filters from our website, authorized dealers, or contact support for direct purchase and shipment options.

17. What payment methods do you accept?

We accept UPI, credit/debit cards, netbanking, wallets, and selected COD for applicable pin codes. Payment options may vary by sales channel.

18. Do you ship nationwide?

Yes — we ship across India. Delivery timelines vary by city/region. Bulk or international shipments require special arrangements.

19. How can I track my order?

After dispatch you will receive courier details and a tracking number via email and WhatsApp. Use the courier tracking link or your account’s orders page.

20. What is your return & replacement policy?

Report damaged or incorrect items within 24–48 hours of delivery with photos. Our support team will guide you through return or replacement procedures per our policy.

21. Are GIG products certified?

GIG products are tested to meet quality and safety standards (ISO, BIS alignment, NABL-tested processes). Specific certificates vary by model and are provided on request.

22. Do you provide NABL lab reports?

Yes — water quality and performance tests are conducted in NABL-accredited labs where applicable. Contact us to request specific test reports or certificates.

23. Can I get a demo before buying?

Yes. Book a Free Demo (home visit or online demo via WhatsApp/Meet). Use the Book a Free Demo section or call +91 99908 14657.

24. How do I become a distributor or dealer?

Apply via the Become a Distributor / Dealership enquiry form or email dealers@greenindiaglobal.in. Include business details, city, and experience.

25. Do you offer commercial units?

Yes — we provide commercial-grade ionizers for gyms, offices, clinics, and institutions with higher flow rates and robust components.

26. Is the ionization process energy intensive?

No — GIG ionizers are designed for energy-efficient operation. Power consumption is minimal compared to typical household appliances.

27. Do ionizers waste water?

Some models have minimal acidic stream or cleaning flow. GIG’s engineering focuses on reducing waste; check model specifications for exact water usage.

28. Are minerals preserved after filtration?

Yes — GIG systems preserve beneficial minerals such as calcium and magnesium while removing undesirable contaminants.

29. How often should I service my unit?

Domestic: service every 6–12 months; commercial: every 3–6 months. Choose a maintenance plan based on usage and water quality.

30. What does self-cleaning mean?

Self-cleaning automates electrode maintenance to prevent scale buildup and maintain consistent ionization performance over time.

31. Can the ionizer improve cooking or tea taste?

Alkaline water can enhance taste in cooking and beverages for some users; different pH settings may be suited for cooking vs drinking.

32. Is installation safe for all homes?

Yes — GIG technicians assess your site and advise on suitability. We use food-grade fittings and follow safety protocols during installation.

33. What if my water is very hard?

Hard water may affect filter life and scaling. We recommend pre-treatment or a model with scale-resistant features; our team will advise after pre-visit checks.

34. Can I connect GIG to my existing water supply?

Yes — GIG units can be connected to standard kitchen plumbing. Some installations may need additional fittings depending on the setup.

35. Do you provide spare parts?

Yes — genuine spare parts (filters, electrodes, hoses, adapters) are available through our service centers and official dealers.

36. How do I know when filters are counterfeit?

Genuine GIG filters have security seals, part numbers, and authorized packaging. Purchase from official channels to avoid counterfeit products.

37. Can I get installation outside your service area?

Possibly — contact our service team. For remote areas we can schedule service visits or guide you to authorized partners nearby.

38. Do you offer AMC (Annual Maintenance Contract)?

Yes — AMC plans are available (Basic, Standard, Premium) offering scheduled servicing, discounts on parts, and priority support.

39. Are there health risks to drinking alkaline water?

Generally safe for most people. Avoid excessive consumption of highly alkaline water; consult a healthcare professional for specific health conditions.

40. How quickly will I notice benefits?

User experiences vary. Some notice improved hydration or taste quickly; other benefits may be subtle and develop over time depending on diet and lifestyle.

41. Do you provide training for dealers and technicians?

Yes — we provide product training, installation certification, and technical guidance to authorized dealers and service partners.

42. Can the ionizer be used with borewell or tanker water?

Pre-treatment may be required for heavily contaminated sources. We recommend water testing first; our team can suggest appropriate pre-filters or treatments.

43. Is there a demo unit I can see locally?

Yes — contact us to arrange a home demo or visit an authorized dealer to view demo units and test water output live.

44. What documents come with each unit?

Each unit includes a user manual, warranty card, test certificate (where applicable), and installation guide. Digital copies are available on request.

45. Do you offer bulk / institutional pricing?

Yes — contact our sales team for quotations, lead times, and freight options for bulk or institutional orders.

46. How do I get replacement at end of life?

Contact support or your dealer for replacement options. We offer trade-in and upgrade guidance for end-of-life units.

47. Can I install the unit myself?

Some models support DIY-friendly installation, but professional installation is recommended for optimal performance and warranty compliance.

48. Do you provide a product brochure or specification sheet?

Yes — download the brochure from our Download Brochure section or request a digital copy via email or WhatsApp.

49. How can I escalate service issues?

If standard support is unsatisfactory, email support@greenindiaglobal.in or call +91 99908 14657 with your ticket/order number for escalation.

50. Who can I contact for general enquiries?

For sales, service, or partnership enquiries: Email info@greenindiaglobal.in, or call / WhatsApp +91 99908 14657. Our team will assist you.